trim

Appointments:
020 8407 3638
Enquiries:
020 8407 3637
Out of hours:
0845 603 1087
Robin Hood Lane Health Centre
Camden Road
Sutton
Surrey
SM1 2RJ
NHS Direct

Freedom of Information

The Freedom of Information Act gives you the right to obtain information held by public authorities unless there are good reasons to keep it confidential.

Your can find out more about the freedom of information act on the freedom of information page of the information commissioner’s office website.

Freedom of Information Publication Scheme

Information to be published

How the information can be obtained

Cost

Class1 - Who we are and what we do

Doctors & other staffing details

Contact details & opening hours

Practice leaflets available at surgery

This website:
the-doctors

This website

No cost

Class 2 – What we spend and how we spend it

Not available

Class 3 – What our priorities are and how we are doing

Improved patient access by offering additional appointments for early morning, late evening and Saturday mornings

Surgery details on gpcontract website

No cost

Plans for the development and provision of NHS services

Practice Development Plan

Available on request in writing

£5 per request

Class 4 – How we make decisions

Weekly business meetings with GP Partners & Practice Manager

Weekly Clinical meetings with the clinical team

Monthly Primary Healthcare Team Meetings

Regular Patient feedback inc Patient Surveys

Not available due to confidentiality of patients data

Class 5 – Our policies and procedures

(Current written protocols, policies and procedures for delivering our services and responsibilities)

Visit our website for Practice policies

This website:
policies page

Protocols and procedures available on request

No cost

£5 per request

Policies and procedures about the employment of staff

Available on request in writing

£5 per request

Internal instructions to staff and policies relating to the delivery of services

Yes

£5 per request

Equality and diversity policy

Yes

£5 per request

Health and safety policy

Yes

£5 per request

Complaints procedures (including those covering requests for information and operating the publication scheme)

Yes

£5 per request

Records management policies (records retention, destruction and archive)

Yes

£5 per request

Data protection policies

Yes

£5 per request

Policies and procedures for handling requests for information

Yes

£5 per request

Patients’ charter

This website:
Practice Charter

Class 6 – Lists and Registers

Not applicable

Class 7 – The services we offer

This website

Practice leaflets/information available at Surgery

No cost

Charges for any of these services

This website:
Charges

Out of hours arrangements

This website:
Out of Hours