Zero Tolerance

In the view of the Partners it is unacceptable for patients or their relatives to physically or verbally abuse our staff. Working in a GP surgery is very stressful and difficult at the best of times and we operate a ‘zero tolerance’ policy to this kind of behaviour.

Violent, aggressive or abusive behaviour towards any member of staff may be reported to the Police and the offending patient will be removed from our list immediately. If you are angry, upset or irritated by any member of staff please use the complaints procedure rather than resorting to abuse.