Appointments

Appointments System

All surgery times are by appointment only (see appointment times below).

To make an appointment please telephone the surgery on 020 3011 1890, Monday to Friday between 08:00 - 18:30.

Appointments can be made online using the online facility via the link at the top of this page. Please see our reception staff to arrange access.

  • An appointment is for one person only with a single problem, you can request double appointment if needed.
  • An emergency appointment is not for ongoing problems but for acute onset of a new problem

We always try to offer you an appointment on the day you request, but this may not always be possible.

If you request an urgent appointment please try to inform the receptionist as best you can of the nature of the problem. She can then ensure that you are seen urgently by the most appropriate person: either a doctor or nurse practitioner.

Appointment Times

Doctors

Monday

08:30 – 11:50

15:00 – 18:20

Tuesday

08:30 – 11:50

15:00 – 18:20

Wednesday

08:30 – 11:50

15:00 – 18:20

Thursday

08:30 – 11:50

15:00 – 18:20

Friday

08:30 – 11:50

15:00 – 18:20

We also offer early morning appointments on Mondays , Thursdays and Fridays.

Nurses

Monday

08:30 – 18:20

Tuesday

08:30 – 18:20

Wednesday

08:30 – 16:20

Thursday

08:30 – 18:20

Friday

08:30 – 16:00

Nurses also offer early morning appointments on Thursdays .

Minor Illness Clinic

Patients over the age of one year needing same day consultations with the following symptoms can be seen in the Minor Illness Clinic which is run most days early morning/mid-afternoon.

  • Asthma
  • Back Pain
  • Bites & Stings
  • Burns
  • Colds & Flu
  • Constipation
  • Chronic Obstruction Airways Disease
  • Coughs
  • Diarrhoea / Vomiting
  • Earache / Discharge
  • Emergency Contraception
  • Eye Infection / Soreness
  • Fever
  • Haemorrhoids
  • Skin Infections / Eczema
  • Sore Throat
  • Styes / Conjunctivitis
  • Upper Respiratory Tract Infection
  • Urinary Tract Infection / Cystitis
  • Wounds

There are exclusions from the Minor Illness Clinic, which will require medical opinion:

  • Under one year of age
  • Pregnant
  • Severe chest pain or severe difficulty breathing
  • Having convulsions
  • Coughing / vomiting blood
  • Sudden loss of sight
  • Rashes
  • Headaches / Migraines
  • Bleeding profusely from any orifice
  • Patients who only want to see the doctor

Medical Students

The health centre participates in the training of senior medical students in general practice. They have wide experience of hospital work before their attachment with us.

You will be informed when there is a medical student sitting with one of the doctors and we will be grateful if you would accept them as part of the medical establishment. If you have any objections to this, please tell the doctor before your consultation begins.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling 020 3011 1890 before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. All sick children will be seen as soon as possible if brought to the surgery. This will be much quicker than a home visit. If in doubt about bringing a sick child out, please telephone the surgery first for advice.

Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a SMS message that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of a medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

Please select a site

Extended Hours

Sutton Extended GP Hub - Extra GP and Nurse Appointments Now Available In Sutton

All patients can now book an appointment with a GP or nurse after working hours and at the weekend.

Contact the receptionist for an appointment

Appointment Times

  • Monday – Friday: 18:30 – 20:00
  • Saturday & Sunday: 08:00 – 20:00

To cancel an appointment with the Hub call 07578 813838.

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